We do not do full refunds or cash refunds. Our store does partial store credit towards livestock. In the event that a fish dies within 24-48 hours of purchase, you can bring it back for Partial credit. All sales are final. Speak to store owner about exchanges. Store credit does not apply to dry goods.
There are risks involved with transporting live animals from tank to tank, especially salt water fish. Since we can not guarantee that a fish brought back to us will live after being transported back and forth, we only give partial or half credit.
We quarantine all new fish for 5 days in medicated tanks. If you choose to buy a fish the day of a shipment or within the quarantine time, we can not guarantee it's survival, nor can we guarantee an exchange.
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